Why Email Response Time Is The Best Customer Service KPI
In this article, we’ll explore why email response time should be your next customer service KPI, and how to improve […]
Why Email Response Time Is The Best Customer Service KPI Read Post »
Key Performance Indicators
What is Churn Rate and How to Calculate It
In today’s competitive market, keeping customers happy is critical for any business. But sometimes, despite best efforts, customers decide to
What is Churn Rate and How to Calculate It Read Post »
What is Revenue, MRR, and ARR?
Understanding revenue and its metrics is essential for any business, especially if you’re navigating the world of SaaS (Software as
What is Revenue, MRR, and ARR? Read Post »