In this article, we’ll explore why email response time should be your next customer service KPI, and how to improve it across departments to drive better outcomes. Why Email Response Time Matters Email is a vital communication tool used by almost every department, including sales, marketing, and customer service. Despite this, many businesses overlook the […]
Why Email Response Time Is The Best Customer Service KPI Read Post »
In today’s competitive market, keeping customers happy is critical for any business. But sometimes, despite best efforts, customers decide to leave. This phenomenon, known as “churn,” can significantly impact growth and revenue if not carefully managed. This article will break down what churn rate is, why it’s important, and how you can calculate and address
What is Churn Rate and How to Calculate It Read Post »
Understanding revenue and its metrics is essential for any business, especially if you’re navigating the world of SaaS (Software as a Service). If you’ve ever thought about how companies track their income, what it means for your business’s financial health, or how to make sense of monthly and yearly income projections, you’re in the right
What is Revenue, MRR, and ARR? Read Post »
